Shipping policy

At SAFFIYAH, every order is carefully prepared and packaged before beginning its journey to you. Please review our shipping information below before placing your order.

UK Shipping

We aim to process all orders within 1–3 working days, excluding weekends and UK bank holidays.

Once your order has been dispatched, estimated delivery times are:

Standard UK Delivery: 2–4 working days
Express UK Delivery: 1–2 working days, where available

Delivery times are estimates and begin from the date your order is dispatched, not the date the order is placed.

Pre-Orders

If an item is marked as a pre-order, the estimated dispatch timeframe will be stated on the relevant product page.

If your order contains both in-stock and pre-order items, your order may be dispatched together once all items are available unless otherwise stated.

Please check the estimated dispatch date carefully before purchasing a pre-order item.

Order Tracking

Where tracking is available, you will receive your tracking information by email once your order has been dispatched.

Please allow a short period for the courier's tracking system to update after receiving your dispatch confirmation.

Incorrect Shipping Information

Customers are responsible for ensuring that their delivery address is complete and correct when placing an order.

If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

SAFFIYAH cannot be held responsible for orders delivered incorrectly due to inaccurate or incomplete information provided at checkout.

Delayed Parcels

Although we aim to have every order delivered within the estimated timeframe, occasional delays may occur once a parcel has been handed to the courier.

Delays caused by courier networks, severe weather, customs, peak periods, strikes or other circumstances outside our reasonable control may affect delivery times.

If your parcel is significantly delayed, please contact us and we will assist you in investigating the shipment with the courier.

Lost or Missing Parcels

If your tracking shows that your parcel has been delivered but you cannot locate it, please first check with members of your household, neighbours and any designated safe place.

If the parcel still cannot be located, please contact us so that we can assist with the appropriate courier investigation.

International Shipping

International delivery availability and charges are displayed at checkout where applicable.

International customers are responsible for any customs duties, import taxes or additional fees imposed by their destination country unless otherwise stated.

Customs processing may occasionally cause delays that are outside SAFFIYAH's control.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

Any promotional free-shipping thresholds or offers will be displayed on our website when applicable.

Contact Us

If you have any questions regarding your delivery, please contact our customer care team and include your order number so we can assist you as quickly as possible.